Please read this policy carefully before making a purchase.
📌 Important Notice for Digital Products
All products sold on KartDeluxe.com are digitally delivered (e.g., Windows, Office, Antivirus, etc.).
Once a digital product is delivered, it is considered used and non-returnable. Hence, all sales are final.
✅ Refunds – Only If the Fault Is From Our Side
Refunds will be considered only if:
-
The activation fails due to a fault in our license key.
-
The product is technically faulty and cannot be fixed by our IT team.
📲 Mandatory Troubleshooting Before Refund
Before a refund is processed:
-
The customer must cooperate with our IT team for troubleshooting.
-
The customer must allow remote access via Ultraviewer .
-
Our IT team will attempt to resolve the issue.
-
Only if the IT team confirms that the product is non-functional due to our fault, a refund will be approved.
💡 If the customer refuses Ultraviewer support or does not cooperate, the refund will not be processed.
❌ No Refunds Will Be Issued For
We do not offer refunds in the following cases:
-
You changed your mind after purchase.
-
You placed the order by mistake.
-
You did not read the full product description or system requirements.
-
Your system is not compatible with the product.
-
You claim the product is no longer needed.
All system requirements, compatibility info, and activation steps are clearly listed on every product page. Please read carefully before buying.
🛠️ Support & Contact
If you face an issue with activation, contact us immediately at:
📧 info.kartdeluxe@gmail.com
📞 +91 99864 55850
We are here to help resolve all genuine problems with full transparency.
Summary
| Case | Refund Status |
|---|---|
| Our fault (after IT team review) | ✅ Refund issued |
| Customer fault (change of mind, system issue, etc.) | ❌ No refund |
| Refusal to allow Ultraviewer support | ❌ No refund |
